Loyalty & Experience
From innovative tools to seamless integration into your system: our loyalty solutions offer measurable added value and inspire your customers.
Loyalty & Experience: Your customised solution for long-term customer loyalty.
Customised
In a world where customer loyalty is more critical than ever to business success, as experts in loyalty solutions, we provide you with the tools to build genuine, long-term relationships with your customers. With our extensive expertise and innovative, flexible technology, we will design a tailor-made loyalty programme for you that reflects your brand values and goals.
Scalable
Our solution combines powerful features such as a personalised rewards structure, gamified challenges and a seamlessly integrated digital wallet to take the customer experience to a new level. We rely on API-driven flexibility and rapid customisation to make your loyalty programme globally scalable - without unnecessarily burdening your IT resources.
Data-protected insights
Data-supported insights and customisable programme logic provide you with valuable information to manage and optimise the customer journey in a targeted manner. Whether you want to expand into new markets or deepen your existing customer base, we are the ideal partner to successfully implement your loyalty strategy. Rely on our expertise and let's work together to create an experience that will delight your customers and take your business to the next level. Contact us for a customised solution that will connect you and your customers for the long term!
State-of-the-art technology
Our loyalty solution is based on the latest technology to provide you and your customers with a modern and powerful system. With our cloud-based platform and the integration of Microsoft Power Apps, we enable you to adapt and develop your programmes at any time - with minimal effort and resource consumption. This means you remain flexible and scalable and can easily expand your system as your company grows.
Simple operability
Our loyalty solution has been designed so that you are able to make configurations and customisations in the user front end yourself. This includes setting and managing rules, setting up and managing campaigns and creating reports.
Scalability
Our loyalty solution is hosted in the cloud, so it can be scaled at any time as your business needs grow.
Seamless integration
Thanks to our API-based approach, our solution can be easily integrated into your existing system stack and can interact with a wide variety of systems within this network.
Freely definable loyalty events
Create unique loyalty events that are tailored to the needs of your customers. From profile completion and opt-ins to participation in special promotions - there are no limits to your creativity! Our solution makes it easy to create events and reward customers individually so that every contact becomes a valuable experience.
Flexible regulations
Specify exactly how and when customers should receive points, benefits or status. Thanks to a wide range of operators and filter options, you can define rules flexibly and address specific target groups. Whether simple configurations or complex combination options - you retain full control.
Loyalty currencies & tier level
Create programme-specific currencies and let your customers level up in a status system. With our versatile options, you can not only define multiple loyalty currencies, but also offer different status levels that create more exclusive benefits and higher customer loyalty. In this way, you motivate your customers to reach the next level and strengthen their loyalty at the same time.
Receipt recognition
Offer your customers a convenient way to participate in the loyalty programme by uploading their receipts digitally. Every purchase, whether online or offline, becomes a valuable point of contact with your brand. With receipt recognition, you can expand your reach exponentially and reward your customers for every purchase - even those that would otherwise remain hidden. By digitally capturing receipts, you gain valuable offline customer data that provides you with unique insights into your customers' shopping behaviour. This allows you to transform traditional transactions into targeted engagement opportunities and increase customer loyalty to your brand by rewarding them visibly and appreciatively for their loyalty.
Accounts for B2B and B2C
Whether in the B2B or B2C sector - we offer you flexible account options. Company accounts allow access for several employees of a company, while family accounts allow different family members to collect points together. Simply customise the accounts to suit the requirements of your target group.
Partnership with DYMATRIX
DYMATRIX and Bertelsmann Marketing Services combine their strengths to seamlessly integrate loyalty programmes with the DYMATRIX Customer Experience Platform (CXP).
With the DYMATRIX CXP, you can link data from all touchpoints such as stationary retail, online shop and communication channels to create comprehensive customer profiles. Thanks to AI-supported analyses, you can reach your customers at the right time with the right message via the right channel - automatically and in real time. You set the triggers, DYMATRIX CXP does the rest.
- Reward offers
- Event-based communication
- Customised product recommendations
- Reactivation campaigns
Reasons that speak in our favour
State-of-the-art technology and flexibility
Our loyalty solution is based on Microsoft Power Apps and enables rapid customisation and expansion. This means you remain flexible and future-proof at all times.
Scalability for a growing business
Our cloud-based platform grows with your company and adapts to your requirements. Ideal for companies with dynamic growth targets.
Customisable loyalty mechanisms
Define loyalty events and rules that are precisely tailored to your target group. This allows you to create customised incentives and strengthen your customer loyalty.
Seamless integration into existing systems
Our API-based approach enables uncomplicated integration into your existing system landscape - no need to change systems, just a seamless connection!
Account-Strukturen für B2B und B2C
Account structures for B2B and B2C
Years of experience and expertise
We develop customised loyalty concepts based on our extensive experience and in-depth know-how. Benefit from our expertise and personal commitment!
Get in touch
I will be happy to advise you on your individual concerns.