Recall Management - your solution for professional recall campaigns.
In times of increasing product complexity and rising legal requirements, effective recall management is essential to fulfil your customers' expectations and ensure maximum customer satisfaction. With Campaign's customised solutions, you are ideally positioned to manage recall campaigns efficiently and communicate them transparently.
Our service modules at a glance
Recall Management System
The Recall Management System is hosted in our own data centre in Germany and meets all data protection standards. It offers a flexible rights and role concept with secure login for international organisations.
- The system includes, among other things
- Connection to country-specific, regularly updated address validation databases
- Duplicate and orthographic checks and address cleansing
- Integration of postal service providers for proof of delivery
- Seamless data import of returns and owner information
- Campaign creation, management and implementation
- Archiving of data records
Fast and timely campaign realisation
Our Campaign Operating Team ensures a fast and flexible campaign set-up, including careful data selection and quality assurance. A dedicated account manager acts as a central point of contact and coordinates all client requirements as well as those of national organisations and agencies, taking into account the agreed deadlines.
Customised reports and dashboards provide you with a comprehensive overview of the campaign status in all markets at all times. We customise the dashboards according to your specific needs in order to provide you with an optimal overview.
Maximum security and flexibility in communication
We offer a cross-channel dispatch process that makes it possible to control customer communication via various channels - from e-mail, SMS or traditional letter dispatch to registered consignments with proof of delivery. We guarantee maximum data and process security and enable a high degree of personalisation through digital printing processes.
For the digital change of ownership, we use customised QR codes that provide access to a secure website. This platform not only offers a user-friendly interface, but also customised designs for each country. The security of customer data is our top priority.
Customised shipping solutions
Our service for national and international postage management optimises your shipping costs and ensures efficient delivery of your callback communication. We take care of the entire process - from selecting the shipping routes for your requirements to complying with country-specific specifications and regulations. With our expertise and many years of experience, we navigate reliably through the complex requirements of international mailing. Benefit from attractive conditions and transparent cost management - we always find the best solution to get your message to its destination efficiently and economically.
Legally compliant archiving for maximum transparency
We store electronic copies of all consignments in our archive, as well as physical and digital proof of dispatch, returns and owner responses if required. All documents are available to you at any time.
Our archive system has an interface to the Recall Management System. A separate category is created for each country and document type. In this way, we can ensure that all relevant documents are structured and easily accessible, while physical documents are transferred to the relevant market as required. In this way, we guarantee legally compliant and transparent documentation.
Reasons that speak in our favour
Safety standards
Thanks to internal servers and established security processes within the Bertelsmann Group, we guarantee maximum data and process security.
Certifications
Our certifications, including TISAX, ISO 9001 and ISO 27001, guarantee the highest standards of quality and information security.
Quality
Whether digital or by letter: our production guarantees reliable processing.
Expertise & experience
With many years of experience in the international realisation of recall campaigns, we are the trusted partner for companies and corporations worldwide.
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